{"id":31689,"date":"2025-09-12T06:40:10","date_gmt":"2025-09-12T06:40:10","guid":{"rendered":"https:\/\/pipeline-talent.ap.applyflow.com\/?post_type=candidate&#038;p=31689"},"modified":"2025-09-15T22:32:37","modified_gmt":"2025-09-15T22:32:37","slug":"candidate-id-16409","status":"publish","type":"candidate","link":"https:\/\/www.pipelinetalent.com.au\/candidate\/candidate-id-16409\/","title":{"rendered":"Candidate ID: 16409"},"content":{"rendered":"<p>A dedicated capability and customer service professional with over 11 years\u2019 experience across customer experience, learning and development, and team leadership within corporate and contact centre environments. Skilled in staff onboarding, training design and delivery, stakeholder engagement, and process improvement with a strong focus on fostering diversity and inclusion in the workplace.<\/p>\n<h2><strong>Key Skills and Competencies<\/strong><\/h2>\n<ul>\n<li>Learning and Development<\/li>\n<li>Customer Service and Stakeholder Engagement<\/li>\n<li>Team Leadership and Mentoring<\/li>\n<li>Process Improvement<\/li>\n<li>Stakeholder Engagement and customer Service<\/li>\n<\/ul>\n<h2><strong>Relevant Experience <\/strong><\/h2>\n<p><strong>Capability Specialist, Corporate Sector<\/strong><br \/>\n<strong>3 years<\/strong><br \/>\nDelivered staff onboarding, designed and facilitated training programs, and implemented eLearning modules to improve process knowledge and performance across multiple teams.<\/p>\n<p><strong>Social Committee Leader, Corporate Sector<\/strong><br \/>\n<strong>1 year<\/strong><br \/>\nOrganised and delivered staff engagement initiatives and events to improve workplace culture and morale.<\/p>\n<p><strong>Reconciliation Action Plan (RAP) Committee Member, Corporate Sector<\/strong><br \/>\n<strong>4 years<\/strong><br \/>\nLed initiatives to enhance First Nations engagement, cultural awareness, and organisational inclusion strategies.<\/p>\n<p><strong>Customer Service Team Manager, Corporate Sector<\/strong><br \/>\n<strong>3 years<\/strong><br \/>\nManaged a large contact centre team to exceed KPI targets, improved customer satisfaction, and supported staff development.<\/p>\n<p><strong>Customer Service &amp; Administration Roles, Corporate Sector<\/strong><br \/>\n<strong>4 years<\/strong><br \/>\nProvided frontline customer service, resolved escalations, and supported administrative processes with a focus on efficiency and service quality.<\/p>\n<h3><strong>Location and Availability <\/strong><\/h3>\n<p><strong>Location: <\/strong>Logan, QLD<\/p>\n<p><strong>Preferred work location: <\/strong>Logan, QLD or Greater Brisbane, QLD<strong>\u00a0<\/strong><\/p>\n<p><strong>Workplace flexibility: <\/strong>Flexible<\/p>\n<p><strong>Ability to travel:<\/strong>\u00a0Yes<\/p>\n<p><strong>Availability\/notice period:<\/strong><strong>\u00a0<\/strong>ASAP<\/p>\n<p><strong>Desired Salary or Salary Expectations: <\/strong>$100,000 + Super<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A dedicated capability and customer service professional with over 11 years\u2019 experience across customer experience, learning and development, and team leadership within corporate and contact centre environments. Skilled in staff onboarding, training design and delivery, stakeholder engagement, and process improvement with a strong focus on fostering diversity and inclusion in the workplace. Key Skills and&hellip;<\/p>\n","protected":false},"featured_media":0,"template":"","classification":[],"location":[51,53],"work_type":[18],"class_list":["post-31689","candidate","type-candidate","status-publish","hentry","location-brisbane","location-queensland-other","salary_type-annually","work_type-full-time-hybrid"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.pipelinetalent.com.au\/af-api\/wp\/v2\/candidate\/31689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pipelinetalent.com.au\/af-api\/wp\/v2\/candidate"}],"about":[{"href":"https:\/\/www.pipelinetalent.com.au\/af-api\/wp\/v2\/types\/candidate"}],"wp:attachment":[{"href":"https:\/\/www.pipelinetalent.com.au\/af-api\/wp\/v2\/media?parent=31689"}],"wp:term":[{"taxonomy":"classification","embeddable":true,"href":"https:\/\/www.pipelinetalent.com.au\/af-api\/wp\/v2\/classification?post=31689"},{"taxonomy":"location","embeddable":true,"href":"https:\/\/www.pipelinetalent.com.au\/af-api\/wp\/v2\/location?post=31689"},{"taxonomy":"work_type","embeddable":true,"href":"https:\/\/www.pipelinetalent.com.au\/af-api\/wp\/v2\/work_type?post=31689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}