The role of the Family Wellbeing Service Administration officer is to provide a high standard of customer service from the first to the last point of client contact, with responsibility for general administration duties; and administration specific tasks and responsibilities.
Reception and Administration: • Answer telephone calls promptly, record messages accurately and relay messages promptly to the relevant provider, including contact details and level of urgency • Receive and process / assign incoming mail, emails and deliveries daily etc • Provide quality and timely advice and/or information to clients and team members relating to service and client needs • Provide efficient and effective administrative assistance to the team as required • Attend to general enquiries • Keep reception desk and reception area tidy and ensure confidentiality • High level of verbal and written communication skills with attention to details • Collate and manage receipts and bookings of venues. Client Care: • Meet and greet all clients and visitors in a welcoming and respectful manner, oversee the general conduct and status of the reception area, interview rooms, training areas etc • Provide high standard of customer service • Ensure clients are comfortable within the office environment, ensuring that the reception area is kept tidy and notice board information up to date • Promote an environment where clients feel welcome, comfortable, informed and supported • Recognise and assess if a client requires urgent attention/support and take appropriate action in accordance with service procedures Management of referrals, data collation and service requirements • Implement practices to ensure high quality administration processes are introduced, implemented, maintained, and reviewed for continuous improvement • Use of ARC as required at the administration level. • Work closely with the manager and where directed, other members of the team to ensure administration tasks are completed in a timely manner to a high standard. Reporting and Quality Improvement: • Contribute to the development of timely reports, data collection, spreadsheets and statistics as required by the manager • Ensure useful and accurate data entry relevant to whole of service reporting, client care and monitoring requirements are kept up-to-date. • Actively utilise the Kambu quality system to report any feedback, quality improvements, risks and repairs • If relevant, prepare an annual work plan in consultation with the Manager and regularly monitor and evaluate progress against anticipated outcomes. • Participate and comply with any scheduled performance appraisals, and contribute fully with the organisation’s Governance, quality and safety processes, including self-reflection, professional, and personal development opportunities. Teamwork: • To be able to work independently as well as be part of a team • Communicate effectively and professionally in the workplace • To make a positive contribution to team morale with energy and enthusiasm • To always be punctual, and complete tasks in a timely manner • To follow organisational processes and take all reasonable direction from Manager and senior management • Participate in professional development including self-directed learning and required training • Demonstrate knowledge of occupational health & safety, and equal employment opportunity and comply with associated organisational policies.
Have relevant Administration skills or experience. Possession of current Driver's Licence valid in Queensland
Salary packaging, meal entertainment card, and novated lease options Great work-life balance Excellent training and career development opportunities An Organisation dedicated to enhancing our community’s health and well-being
Position will be based in Laidley, Qld 4341