Evolve Housing is a leading not-for-profit housing provider in Australia, based in Western Sydney. They provide housing solutions to eligible people on very low to moderate incomes who are unable to access appropriate housing in the private market. One of the main components of their strategy is to relieve housing stress by increasing the quality and availability of their housing portfolio, building socially inclusive communities and influencing public policy. This strategy is designed to break the cycle of poverty and help people create better futures for themselves and their families. Evolve Housing believe in everyone’s right to a home—somewhere to feel safe and secure and to be part of a community.
The Case Manager is responsible for undertaking case management for clients in the Together Home Program who are experiencing homelessness and rough sleeping in the South Western, Western Sydney and Nepean Blue Mountains area. The Case Manager will provide client centred, wraparound case management support for individuals transitioning from temporary accommodation to private market rental through the program. Reporting to the Supported Housing Manager, the Case Manager duties will include: • Delivering assigned activities and providing outstanding wraparound services and tenancy sustainment to clients • Assessing and coordinating client referrals at intake and undertaking client interviews • Developing and supporting case plans and referrals in collaboration with clients • Connecting clients with appropriate support service providers • Building and maintaining relationships with relevant key stakeholders • Attending and participating in referral and exit assessment group meetings where relevant • Maintaining documentation and record keeping requirements within a timely manner in a database system and any other data capturing tools • Establishing and maintaining supportive and ethical client relationships whilst working within Trauma Informed, Person Centred and Strength Based approaches • Effectively monitor performance against service level agreements, expectations and compliance with internal, legal and regulatory requirements • Developing and maintaining relevant skills, knowledge, competencies and role requirements particularly those related to rough sleeping and homelessness • Maintaining client confidentiality.
You will be an experienced case manager who is confident in performing case management duties and is client focused in your approach. You will be: • Culturally aware and inclusive in all approaches • Committed to nurturing collaborative working relationships • Known for ‘getting things done’ and have a track record of delivery through collaboration of effective and enduring communication strategies • Are highly organised and proactive in delivering requirements • Are Person Centred and Strengths Based in your approaches with clients • Confident in creating and sustaining relationships to work in collaboration with stakeholders. SELECTION CRITERIA 1. Certificate IV or higher in social work, community services or a related field, complemented by experience and knowledge of assertive outreach, homelessness and the social and community housing sector 2. Strong case work management experience and exposure to working with clients with a variety of complex needs (experiencing administering Trauma Informed Care will be highly desirable) 3. Demonstrated knowledge and understanding of issues that contribute to homelessness and rough sleeping 4. Proven understanding, respect and sensitivity towards cultural and social diversity and clients with complex needs, especially people from Aboriginal and Torres Strait Islander and culturally and linguistically diverse backgrounds or communities 5. Demonstrated application of effective and appropriate communication skills at a high level, including written and verbal skills and the ability to listen, interpret and convey information 6. Demonstrated ability to effectively plan and organise own workload, establish priorities 7. Proven experience in delivering client service excellence and a commitment to building supportive, collaborative and ethical client relationships 8. Proven ability to build strong networks and partnerships with relevant support services 9. Demonstrated ability to work as an effective team member and commitment to build a supportive and collaborative team culture
• A full- time appointment • An attractive remuneration package with salary packaging opportunities • Car for work use • Sydney based location
Sydney, NSW How to apply Applications should be submitted to [email protected] with the subject line “Evolve Housing Case Manager”. Your application should include: • a cover letter [maximum four pages] clearly responding to the 9 selection criteria as detailed above • an up-to-date CV of no more than five pages which clearly details your skills and experience as relevant to this role Applications must be received by midnight 29 June 2021. Late submissions will not be accepted. How to get more information Additional information is available in the role description or by contacting the team at Pipeline Talent. Lesina Gibbs- Manuatu Email: [email protected] Ph: 0408 027 880