Evolve Housing is a leading not-for-profit housing provider in Australia, based in Western Sydney. They provide housing solutions to eligible people on very low to moderate incomes who are unable to access appropriate housing in the private market. One of the main components of their strategy is to relieve housing stress by increasing the quality and availability of their housing portfolio, building socially inclusive communities and influencing public policy. This strategy is designed to break the cycle of poverty and help people create better futures for themselves and their families. Evolve Housing believe in everyone’s right to a home—somewhere to feel safe and secure and to be part of a community.
The Case Manager is responsible for undertaking case management for clients in the Together Home Program who are experiencing homelessness and rough sleeping in the South Western, Western Sydney and Nepean Blue Mountains area. The Case Manager will provide client centred, wraparound case management support for individuals transitioning from temporary accommodation to private market rental through the program. Reporting to the Supported Housing Manager, the Case Manager duties will include: • Delivering assigned activities and providing outstanding wraparound services and tenancy sustainment to clients • Assessing and coordinating client referrals at intake and undertaking client interviews • Developing and supporting case plans and referrals in collaboration with clients • Connecting clients with appropriate support service providers • Building and maintaining relationships with relevant key stakeholders • Attending and participating in referral and exit assessment group meetings where relevant • Maintaining documentation and record keeping requirements within a timely manner in a database system and any other data capturing tools • Establishing and maintaining supportive and ethical client relationships whilst working within Trauma Informed, Person Centred and Strength Based approaches • Effectively monitor performance against service level agreements, expectations and compliance with internal, legal and regulatory requirements • Developing and maintaining relevant skills, knowledge, competencies and role requirements particularly those related to rough sleeping and homelessness • Maintaining client confidentiality.