Location Negotiable | Full Time | Ongoing |
A critical role within Indigenous Services, this role is responsible for the product and service development and portfolio initiatives to support the business’ customer growth and commercial aspirations. The role will be pivotal in the end-to-end delivery of initiatives and execution of the product and service strategy and service design. This role is also involved in broader business projects and decision-making and is a key influencer in delivering a broader range of services to a wider more diverse client group in the Indigenous communities. Key objectives include identifying, developing and growing profitable business opportunities for Indigenous Services. The Manager, Indigenous Product and Service Design will report to the General Manager, Indigenous Business Development and Engagement. This role will attract high performing project leaders with strong business and community connections in the Indigenous sector. It requires strong leadership with program leadership capabilities, a strong business track record, and exceptional stakeholder engagement skills. Strong communication skills are foundational for success in this role. This role will require active collaboration between Indigenous Services, other Independent and Assisted Living teams (Health Services, Home and Disability Services and Residential Communities) and Australian Unity platforms to ensure the co-design and delivery of sustainable services and products that meet the existing and future needs of Indigenous Australians. The position holder will use contemporary project delivery techniques to establish new Aboriginal businesses. The role will require a leader that can demonstrate: • A strong community focus. • Achievements in the delivery of new business products, especially in the Indigenous sector. • Strategic collaboration and ability to partner and work closely with Aboriginal and Torres Strait Islander communities. • Capability to work with a diverse range of stakeholders. • Operational accomplishment. • Contemporary thinking to leading projects and managing change. • Develop and grow local business. About the organisation Australian Unity is one of the nation's oldest mutual companies. Their heritage goes back more than 175 years to the establishment of Manchester Unity in Victoria and South Australia on 7 December 1840. Today Australian Unity employ more than 7,500 people providing health, wealth and living services to around one million Australians. Despite AU’s growth and changes in some of the things they do, their focus is the same as it was more than 175 years ago: to serve and enhance the wellbeing of its members, its customers and the community.
You will known for your abilities to innovate and you’ll have a proven track record for delivering new business opportunities in the Australian community. You will be able to show you can work effectively across a complex stakeholder landscape to proactively deliver better outcomes for communities. To do this, you will have the following high-level capabilities: • Product and service design and continuous improvement. • Innovation and looking at different, more effective ways of doing things. • Exceptional communication skills. To be successful in this role you will be articulate and energetic - a community and customer focused officer with a focus on outcomes and opportunities for the Indigenous sector. You will bring with you a wealth of knowledge and understanding of Aboriginal cultures, and a proven ability to engage with Traditional Owners and build Aboriginal community capacity. Key Accountabilities 1) Product and Service Development 2) Product and Service Management 3) Product and service margin Management and Profitability 4) Internal Liaison 5) Leadership and People Management 6) Customer Orientation
• Competitive salary range. • Flexible working arrangements. • Up to 5 year fixed term contract. • An inclusive environment where diversity is celebrated. • Ongoing professional development.
Location Negotiable How to Apply All applications must be made in writing and include the following: · Current CV. · One page cover letter outlining why you have applied for the position. · Your claims against the six Key Accountabilities - up to 3 pages. To obtain a copy of the full detail of the Key Accountabilities and the Position Description, please email [email protected] or call 02 8001 6603. Applications which do not clearly address the Key Accountabilities will not be accepted. Applications are to be emailed to [email protected] with the heading “Australian Unity – Manager Indigenous Product and Service Design” in the subject line. Applications must be received by Midnight Tuesday May 25, 2021. Unfortunately, late submissions will not be accepted. How to get more information For further information on the position, please contact Pipeline Talent via phone or email for a confidential discussion [email protected] 02 8001 6603.