The Operations Manager manages a team responsible for research administration, stakeholder engagement, event and media activities for the School of Art and Design and the School of Music at the Australian National University. We are looking for a manager with a background in research or research management and event organisation, who has excellent communication skills and can engage and work with external and internal stakeholders.
The Operations Manager supervises the operations team. The team is responsible for the day-to-day outreach and engagement activities of the Schools, including: research management, contracts, research impact collection, scholarships and prizes, advancement and event and media activities. In addition, specialised support services are required for the School of Art & Design Gallery and the School of Music outreach and performance events. The role is responsible for engagement with University staff, students, visitors and external stakeholders, and works in partnership with the Research School administrative and technical teams, and College and Central functional teams. The Operations Manager supports the School Manager in the management of strategic projects and provides committee support for various School and/or College committees. Role Statement: Under broad direction of the School Manager, the Operations Manager will: 1. Lead a collaborative team to deliver seamless, transparent, personalised and consistent service excellence at all points of contact to University staff, students and visitors. 2. Provide high-level support to the School Manager in the development, implementation and monitoring of strategic and operational initiatives and in data collection, analysis and reporting to inform discussion papers and executive briefs on key issues. 3. Provide financial management and planning support, including budgeting, monitoring expenditure and resource allocation by analysing School requirements and strategic priorities and making recommendations to the School Manager on various financial aspects. 4. Provide day-to-day supervision to the operations team, including coaching, mentoring, skill and career development, feedback on performance, workload management and, where required, support the School Manager in performance management processes. 5. Provide high-level advice to University staff, students and visitors in relation to University and College policies and procedures, and provide high-level support in the development of procedures and strategic initiatives within a framework that supports and facilitates continuous review and improvement. 6. Promote School interests and linkages with the University and external agencies and coordinate and implement appropriate research management and research impact strategies, and marketing and communication strategies including the development of web content, contributions to the annual report and outreach materials. 7. Develop a close working relationship with the Schools Administrative and Technical Teams and the College Functional Teams to achieve efficiencies and streamlining of procedures, and represent the Schools on College-wide committees as required. 8. Comply with all ANU policies and procedures, and in particular those relating to work health and safety and equal opportunity.
SELECTION CRITERIA: 1. Progress towards relevant postgraduate qualifications and demonstrated extensive experience in a complex administrative environment or an equivalent combination of relevant experience and qualifications/training. Professional training and/or experience in research management and communications will be highly regarded. 2. Proven ability to provide strategic advice to support senior management and experience in managing the implementation of policies, procedures and the implementation and reporting of strategic initiatives. 3. Demonstrated analytical, problem-solving and decision-making skills and experience in retrieving and analysing data from multiple sources. 4. Demonstrated supervisory experience, with an ability to coach and mentor staff, to prioritise workloads and to coordinate an administrative team in the efficient delivery of projects. 5. High level interpersonal and liaison skills, with demonstrated effective communication and management of stakeholder relationships, and experience in research management, event organisation and outreach. 6. Demonstrated computer skills with experience using online data management platforms, proficiency using the MSOffice suite and website support skills. 7. A demonstrated high-level of understanding of equal opportunity principles and occupational health and safety and a commitment to their application in a university context
Classification: ANU Officer Grade 8 (Administration) Salary package: $99,612 - $106,517 plus 17% superannuation Term: Full time, continuing
Canberra, ACT In order to apply for this role please make sure that you upload the following documents: - A statement addressing the selection criteria (maximum 2 pages). - A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form. - Other documents, if required. Applications which do not address the selection criteria may not be considered for the position. For more information, please contact : Sian Hicks T: 02 6125 6353 E: [email protected] Applications close: 21 Mar 2021 11:55:00 PM AUS Eastern Daylight Time