The Systems Administration and Technical Support Specialist in the Australian Research Data Commons (ARDC) plays a key role in the Canberra based team who are responsible for the technical support and system administration of several web based national services and business applications that support national research infrastructure.
This position involves the operation and maintenance of the ARDC's production, public-facing online data-management services, and development / support systems. These production services have national standing, and international visibility, and serve the needs of the ARDC's broad base of clients, collaborators and partners. Significant national and international technical and research activity is underpinned by these services. The Systems Administration and Technical Support Officer works under the broad direction of the IT Services Coordinator and in collaboration with staff of other ARDC members as well as suppliers and subcontractors. The Systems Administration and Technical Support Officer will work as part of a team responsible for delivering a robust set of IT services. As an experienced and senior member of staff within the team, this role supports the development of staff and capabilities within the team to deliver effective end user outcomes. The role will require liaison with other developers, system administrators, infrastructure specialists, business areas, end users and underpinning service providers. Role Statement: ● Provide client focused issue resolution through high quality 2nd and 3rd level technical support for a range of ARDC IT Services, such as Jira / Service Desk, ServiceNow, Fresh Desk etc., in a timely and efficient manner. ● Oversee the provisioning and implementation, monitoring, code and data migrations, patching, and backup/restore, system maintenance, troubleshooting and issue resolution and the provision of regular status updates on work progress; this may include using vendors, other support staff and specialists. ● Perform application and system administration tasks using Linux (RHEL / CentOS), and oversee the same from 3rd party service providers. ● Develop, maintain, and extend specialist knowledge across all of the technologies and functions used and delivered within LAMP and ELK production and development environments provide coordination of issue resolution by liaising with clients, vendors, other support staff and specialists, and management as required. ● Oversee ARDC Canberra office IT hardware asset procurement, management and support and liaise with ANU IT staff on these matters. ● Assist with and contribute to the development of team processes and practices to help ensure that team members provide a high quality of service in all aspects of their work. ● Coordinate end-to-end processes required for system changes and ensure timely communications to key stakeholders in accordance with internal IT change management processes. ● Participate and assist in the development and overview of projects by performing tasks such as, the assessment of user requirements, planning, coding, testing and installation. ● Provide guidance and assistance to other team members engaged in the diagnosis and resolution of development and system related issues as well as undertaking major incident management and investigating problems in supported systems and services. ● Participate in and lead meetings, training, professional development activities and planning. ● Comply with all ANU policies and procedures, and in particular those relating to work health and safety and equal opportunity ● Perform other duties as requested, consistent with the classification level, including ARDC activities and in line with the principle of multi-skilling
The ideal candidate for this position would possess substantial experience and high-level proficiency in the operation and implementation of production, public-facing online systems, and the management of these technologies in a public-facing production service setting. To be successful, the ideal candidate will need significant expertise in: The Linux Operating System (RHEL / CentOS variants and Ubuntu)) Web servers (Apache, Nginx, HAProxy) Database systems (MySQL, PostgreSQL, ProxySQL) Cybersecurity experience such as vulnerability management and prevention, testing, and access levels / permissions analysis, breach identification and remediation. The LAMP and ELK stacks Cloud Computing / Infrastructure as a Service (IaaS) platforms, specifically Openstack and VMWare, and virtualization/ containerisation tools such as Docker. Issue management and documentation applications, specifically JIRA and Confluence respectively. Version control and code repository management systems such as Github and Bitbucket. Continuous Integration and deployment build tools such as Bamboo, and provisioning and configuration management via Ansible, Puppet etc. The ideal candidate would also possess the following capabilities: - Expertise in managing (monitoring, updating, patching, configuring, backup) of live production services. - Interacting closely with a diverse development and operations technical team. - Assisting, liaising, with a broad base of national and international clients. - Managing issues and tasks, solving and resolving technical issues - Following change / release management processes with respect to infrastructure and software deployment and administration. SELECTION CRITERIA: 1. Degree in a relevant field with extensive relevant experience in the operation of production, and public facing online systems, or an equivalent combination of education/training and relevant experience. 2. Extensive relevant experience in systems administration, and management of relevant technologies in an online production service setting, to a wide client base and with a commitment to client service delivery. Experience within LAMP and ELK centric environments, knowledge of industry standard applications (such as Apache, HAProxy, ySQL/PostgreSQL), and Linux (RHEL / CentOS variants, and Ubuntu) will be highly regarded. 3. Demonstrated technical knowledge of and extensive systems and networking experience in variety of operating systems (RHEL / CentOS variants), web servers and certificate installation and management, database systems (MySQL, PostgreSQL), virtualisation / containerisation platforms (such as Docker, Kubernetes), provisioning applications (such as Ansible or Puppet), automation and scripting, software repository and versioning systems (Git and Bitbucket), and cyber security tool sets and best practices. 4. Problem solving skills with the ability to successfully resolve a range of technical issues or escalate issues in a timely and effective manner, including timely work progress reporting and identification and escalation of issues affecting delivery. 5. Proven track record of encouraging collaboration and teamwork and a demonstrated ability to exercise initiative and flexibility, learn and embrace change, contribute new ideas, and contribution to innovation and process improvement. 6. Demonstrated high-level written and oral communication and interpersonal skills, including the ability to communicate clearly, consult, negotiate and liaise with colleagues in a team environment, with senior managers and clients both internal and external to the organisation and explain technical terminology to non-technical end users. 7. A demonstrated understanding of equal opportunity principles and policies and a commitment to the application of EO policies in a university context.
Classification: ANU Officer Level 7 (IT) Salary package: $88,523 - $92,957 plus 17% superannuation Terms: Part time (21 hours per week 0.6FTE), Continuing (Contingent Funded) - Professional, flexible and collaborative work environment - Mentoring and ongoing career development - Excellent remuneration and benefits packages - 17% Superannuation Contributions - Annual Leave Loading - Salary sacrificing options for cars, parking, technology, childcare and more.
Canberra, ACT In order to apply for this role please make sure that you upload the following documents: - A statement addressing the selection criteria. - A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form. - Other documents, if required. Applications which do not address the selection criteria may not be considered for the position. Please note: The successful application must have rights to live and work in this country. The successful candidate will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results. For enquiries regarding this role, please contact Cel Pilapil, ARDC IT Services Coordinator T: +61 2 6125 1212 E: [email protected] Applications close: 20 Apr 2021 11:55:00 PM AUS Eastern Standard Time