Candidate ID: 16409

A dedicated capability and customer service professional with over 11 years’ experience across customer experience, learning and development, and team leadership within corporate and contact centre environments. Skilled in staff onboarding, training design and delivery, stakeholder engagement, and process improvement with a strong focus on fostering diversity and inclusion in the workplace.

 Key Skills and Competencies

• Learning and Development
• Strategic Planning
• Customer Service and Stakeholder Engagement
• Team Leadership and Mentoring
• Process Improvement
• Stakeholder Engagement and customer Service

Relevant Experience

Capability Specialist, Corporate Sector
3 years
Delivered staff onboarding, designed and facilitated training programs, and implemented eLearning modules to improve process knowledge and performance across multiple teams.

Social Committee Leader, Corporate Sector
1 year
Organised and delivered staff engagement initiatives and events to improve workplace culture and morale.

Reconciliation Action Plan (RAP) Committee Member, Corporate Sector
4 years
Led initiatives to enhance First Nations engagement, cultural awareness, and organisational inclusion strategies.

Customer Service Team Manager, Corporate Sector
3 years
Managed a large contact centre team to exceed KPI targets, improved customer satisfaction, and supported staff development.

Customer Service & Administration Roles, Corporate Sector
4 years
Provided frontline customer service, resolved escalations, and supported administrative processes with a focus on efficiency and service quality.

Location and Availability

Preferred work location: Brisbane, QLD   

Open to Relocating: No

Workplace flexibility: Hybrid – 2 days per week at home

Ability to travel: 1 week per month or the occasional travel required

Availability/notice period: 2 Weeks

Desired Salary or Salary Expectation: $80,000 – $100,000